+44 (0) 7900 452650, +44 (0) 7984 176914
  • +44 (0) 7900 452650, +44 (0) 7984 176914

Terms

1. INTRODUCTION

The terms and conditions govern your use of our website; by using our website, we can only assume you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, we would request that you refrain from using our website.
Our website uses cookies. By using our website and agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy policy.
We collect information given at the time of your order. Because we know how annoying junk mail is, we promise not to pass on your e-mail address, home address or any other details to any third party.
We receive and store certain types of information whenever you interact with us. For example, like many other Web sites, we use “cookies” and we obtain certain types of information when your Web browser accesses our websites, including links to our other sites. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognise your browser and to provide features such as a personalised greeting and storage of items in your Shopping Basket between visits.
From time to time your address details may be used for marketing purposes. We are 100 per cent committed to protecting your security and privacy. We know that when you shop online, you want to know that your name, address, credit card details and any other information you give us is kept safe and secure, and we promise to do that.
Our commitment to customer service means we’ll make sure you, and only you, can access your account or view your financial details. We aim to offer a superior service at the best price possible, to do so we need to reserve the right to change the above policies at any time.
All information is collected lawfully and in accordance with the Data Protection Act 1998. If you wish to opt out of any marketing please email your details to us at the earliest to our email address.
We can provide a full schedule of all information collected on you for a fee of £20.00; to do so we will require significant proof of identification. In accordance with the Data Protection Act 1998 the information will be provided within 30 days of required level of identification.
-Security
On order processing pages we use a 1024 bit SSL certificate from Thawte.
No credit card, debit card or bank information is held on our site, and all payment processing takes place off our site with the relevant payment processors such as Paypal, Sage or Google Checkout not with standing other official pay websites.

2. CREDIT

-Credits
Concept and production:
Registered Office : Smart LED and Controls…………

3.  LICENCE TO USE WEBSITE

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.
You may view, download for caching purposes only, and print pages from the website for your own personal use only, subject to the restrictions set out below and elsewhere in these terms and conditions.
Please do not:

  • republish material from this website (including republication on another website);
  • sell, rent or sub-license material from the website;
  • show any material from the website in public;
  • reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
  • redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter).

4. ACCEPTABLE USE

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.

You must not use our website to transmit or send unsolicited commercial communications.
You must not use our website for any purposes related to marketing without our express written consent.

5. RESTRICTED ACCESS

Access to certain areas of our website is restricted. At our discretion. we also reserve the right to restrict access to other areas of our website, or indeed our whole website.
If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that the user ID and password is kept confidential and will only be used for the sole purpose of the work needed. If it is given to, passed on, or abused in any way we may take legal action.
We may disable your user ID and password in our sole discretion without notice or explanation.

6. USER GENERTED CONTENT

In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to our website, for whatever purpose.
In the process, you grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to us the right to sub-license these rights, and the right to bring an action for infringement of these rights.
Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law).
You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published upon our website.
In the event any legal action is taken against us, we reserve the right to inform said parties of the source of the material and any subsequent or other actions notwithstanding will be the responsibility of the said party.

7. LIMITED WARRANTIES

We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.
To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

8. LIMITATION AND EXCLUSIONS OF LIABILITY

Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this Section and elsewhere in these terms and conditions: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the terms and conditions or in relation to the subject matter of the terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control. We reserve the right to request sight of any legal matters, liabilities for evaluation purposes and possibly use the contents if needed.
We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
We will not be liable to you in respect of any loss or corruption of any data, database or software.
We will not be liable to you in respect of any special, indirect or consequential loss or damage.

9. INDEMNITY

You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions.

10. BREACHES OF THESE TERMS AND CONDITIONS

Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

11. VARIATION

We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version. We will not be liable of any sort if/and/or you are not familiar or up to date with the terms and conditions.

12. ASSIGNMENT

We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.
You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.

13. SEVERABILITY

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

14. EXCLUSION OF THIRD PARTY RIGHTS

These terms and conditions are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party.

15. ENTIRE AGREEMENT

These terms and conditions, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website, inclusive of any changes, amendments or pending changes planned by us.

16. LAW AND JURIDICTION

These terms and conditions will be governed by and construed in accordance with English & Welsh law, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.

17. CONSUMER CONTRACT (INFORMATION , CANCELLATION & ADDITIONAL CHARGES) REGULATIONS

Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations you have the right to cancel your order for any item bought on this website for a full refund. This doesn’t apply to:

  • Items collected in store and orders that have been processed and despatched.
  • Goods and services where the price is dependent on fluctuations in the financial market, and cannot be controlled by the trader.
  • Goods made to the customers specification or are clearly personalised. These items will not be refunded at all and no refund will be issued under any circumstances.
  • Goods which are liable to deteriorate or expire rapidly.
  • Sealed goods which are not suitable for return due to health protection or hygiene reasons, if unsealed after delivery. The same applies to opened goods and they are found to have been used for the purposes of any other reason than for the purpose they were intended for,
  • Sealed audio or video recordings or computer software.
  • Goods that becomes mixed inseparably (according to their nature) with other items after delivery.
  • Most of the items we have in stock but some special items can take to up to 4/6 weeks to arrive.

To cancel email customer services on___________________ stating the reason for the cancellation. If the goods are bespoke made specifically for the customer, orders cannot be cancelled and will not be refunded.
You can cancel anytime from placing your order up to the end of a period 14 days after you take possession of the goods (or in the case of a multiple orders the last part of the order).
Please take reasonable care of the goods. We are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you. Deductions may also be made for administrative charges and may typically be 15-20% of the order value.
Please make it clear when you cancel that you are cancelling under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
You may cancel an order for services in the same way, within 14 days of the date of purchase unless the service begins sooner.
The Consumer Contract (Information, Cancellation and Additional Charges) Regulations do not apply to Financial and Insurance Services.
For security and training purposes, telephone calls to and from Customer service lines may be recorded or monitored.

18. RETURNS & REFUND

We are committed to selling high-quality products, from many leading branded products. We trust they prove to be satisfactory and that you’ll enjoy using them as they are intended to be. We also know that, for one reason or another, there may be a time when you need to exchange or return something you’ve bought. Please make sure that you check your items carefully before they are purchased, used or installed. We also recommend that you keep your receipt or order number, which can be found on your order confirmation or in your account created during purchase on our website. Without this proof and receipt, it may prove difficult to proceed further.

– If the product is more than 30 days old and has developed a fault than we will assist you by providing details of the brand manufacturer and in this case their warranty & guarantee terms will come in force. The customer will be able to get the manufacturer described warranties and guarantees

– This does not affect your statutory rights.

– If your goods arrive faulty or damaged, or a fault becomes apparent in the first 14 days after delivery, we will either provide a full refund or dispatch new goods as soon as possible after the faulty goods have been returned to us.
If the goods are not faulty you have 7 working days from the day after the goods arrive to cancel the order and return the goods at your cost for are fund (click here to find out how to return goods), providing they have not been used damaged. The agreed refund will be provided within 30 days after the final resolution is concluded between both parties.
If any returned goods are not faulty and the goods contain software that has been opened a 25% restocking fee will apply. We expect any returned goods to be returned in the condition originally sold including any product packaging.

19. VAT

All prices listed on our website include VAT unless stated otherwise.
UK VAT rules apply. VAT is also applied to the charges of all other couriers.

20. DELIVERY & SHIPPING

Orders are normally despatched by courier and will in most cases require a signatory to sign for the received goods at the shipping address. It is the responsibility of the company that has ordered the goods to ensure the person signing for the goods, as instructed on the shipping details is an authorised signatory of the company. In the event orders are to be delivered to a third party or site addresses, the same conditions apply. Goods delivered and signed for will be deemed to have been received and we do not take responsibility if subsequently they are lost or misplaced.
In the unlikely event that your goods fail to arrive upon notification that they have been despatched, we may provide you will the option of either a full refund or a replacement shipment after we have investigated the reasons for non delivery and satisfied that delivery has not been made. We may request your assistance with a claim against the couriers confirming non delivery of goods. Please ensure that you contact us in writing by email as soon as possible if you have not received your order. Please note that if we are not contacted in writing within 14 days, it will be assumed that you have received your order as requested.
Where an incorrect address has been given to us with the order we reserve the right to charge for any extra carriage costs incurred for re-delivery. If the item is returned to us with such reasons, we reserve the right to deducting a handling and admin fee on the price paid. This fee is 15% – 20% of the value of the goods purchased. If the goods need to be re-delivered a further delivery charge is payable in advance before goods are depatched again. A
Any refunds due will exclude refund on the delivery charges as we would have already paid for them and therefore not liable to refund this amount, unless goods have not been delivered at all.
Delivery prices are subject to varied charges depending on the weight and service requested at the time of the order and are in addition to the purchase of goods.
Any special instructions for specific deliveries must be intimated at the time the order is placed.
Deliveries requiring specific times and/or weekend slots may incur higher charges.
General
We reserve the right to decline any order for any reason.
These terms are governed by the laws of England and Wales and any disputes will be decided only by the courts of England and Wales.
The above policies are part of our commitment to superior service. They do not affect your statutory rights as a consumer.
Pricing
Whilst we endeavour to ensure care is taken on the price of the products on our website for the products and services, we do reserve the right to change a price in exceptional circumstances. If a price is corrected due to exceptional circumstances, customers will be informed of the change before payment is processed and offered the opportunity to cancel their order if possible subject to the type of order placed. For example if it is a bespoke product this may not be possible. If an order is placed for an item with an erroneous price, and the erroneous price is less than our cost price of the item, we reserve the right to offer to process the order at cost price or the opportunity for the customer to cancel the order and refund processed.
Prices on orders for out-of-stock or pre-release items are valid for 10 days after the order is placed. If there are price changes when stock becomes available again customers will be informed of any change before any payment is processed and offered the opportunity to cancel the order.
Payments made on items that are out of stock but reserved will be honoured providing the pricing has not changed, as due to the nature of some suppliers and supplies, stock may be subject to discontinuity, technical upgrades or specifications changes which may result in the pricing having to be adjusted.
Payments made for items awaiting stock and subsequently discontinued can be adjusted to other suitable products if needed, but any price differences would need to allowed for and paid or refunded as required.
Late payments on orders placed and not paid for maybe subject to interest charges calculated at whatever the current interest rate applies PLUS 4% above this rate.

Most of the items we have in stock but some special items can take to up to 4/6 weeks to arrive.

ALL ORDERS PLACED ARE SUBJECT TO UK VAT CHARGES.

ALL ORDERS ARE SUBJECT TO A DELIVERY CHARGE DEPENDING ON DESTINATION, 
ITEM(S), WEIGHT AND DIMENSIONS. PLEASE INQUIRE FOR DELIVERY CHARGE 
COSTS.

ALL ORDERS PLACED FOR DELIVERY OUTSIDE THE UK ARE SUBJECT TO CUSTOMS, 
EXCISE AND CLEARANCE CHARGES. THESE COSTS ARE TO BE BORNE BY THE 
CUSTOMER/COMPANY THAT AS PLACED THE ORDER.

ANY SURCHARGES ARE ALSO THE RESPONSIBILITY OF THE CUSTOMER/COMPANY.

FOR ANY QUERIES RELATING TO YOUR ORDERS, DELIVERY OR PRODUCT PLEASE 
EMAIL OR CALL US.

All deliveries outside the UK exclude any duty/excise/clearance 
charges. These to paid for by the customer for the relevant country we 
dispatch the orders to

21. OUR DETAILS

The full name of our company is Smart LED and Controls Ltd
We are registered in England under registration number ___________
Our registered address is _______________________
You can contact us by email to ____________________
Our VAT number is _______________